INDY BLACK CAR — PRIVACY POLICY

Effective Date: February 9, 2026

This Privacy Policy explains how Indy Black Car (“Indy Black Car,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards information when you visit indyblackcar.com (the “Website”), submit forms on our Website, request a quote, book a ride, contact us, or communicate with us by phone, email, or text message.

Information We Collect

We may collect the following categories of information:

● Information you provide directly: Name, email address, phone number, whether your number is mobile or landline, preferred contact method (email/text/call), service interests, comments or messages, and booking/request details (such as pickup date/time, pickup address, and other trip details you submit through our forms).

● Communications: When you call, email, or text us, we may collect the content of those communications, call details, message details, and related metadata (such as date/time, your phone number, and delivery status).

● Automatically collected information: IP address, browser type, device information, pages viewed, referring/exit pages, and interactions with the Website. We may collect this via cookies and similar technologies.

● Information from third parties: We may receive information from service providers that help us operate the Website and manage communications (for example, call tracking and text messaging tools).

How We Use Your Information

We may use the information we collect to:

● Provide quotes, schedule and coordinate transportation, and deliver requested services

● Respond to inquiries and provide customer support

● Communicate with you about your request, booking status, changes, confirmations, or service updates

● Send email newsletters if you opt in

● Send text messages if you opt in (see “Text Messaging” section below)

● Monitor and improve our Website, services, and customer experience

● Detect, prevent, and address security issues, fraud, or misuse

● Comply with legal obligations and enforce our policies

Text Messaging (SMS/MMS)

If you opt in to receive text messages from us (for example, by checking a text consent box on our forms), you agree that we may send you transactional or informational messages related to your inquiry, booking, scheduling, service updates, and customer support. Our website forms disclose that message frequency varies, message and data rates may apply, and that you can reply HELP for help or STOP to opt out.

● Opt-in consent: Recipients must opt in to receive text messages from us.

● Opt-out: You can opt out at any time by replying STOP (or another supported opt-out keyword such as END or UNSUBSCRIBE) to any message.

● Help: Reply HELP for help.

● Message frequency and fees: Message frequency will vary. Message and data rates may apply.

● No purchase required: Your consent to receive text messages is not a condition of purchase or service.

● Consent records: We maintain reasonable records of opt-in and opt-out requests as needed for compliance.

Call Tracking, Analytics, and Communication Tools

We may use third-party tools to help us understand marketing performance and to manage inbound and outbound communications (including call tracking and text messaging). These tools may collect or process information such as your phone number, call details, message details, and the pages you visited before contacting us, depending on your interactions and your device settings. Carrier and messaging rules generally require a public website and a clear privacy policy for business texting programs.

How We Share Information

We may share information in the following situations:

● Service providers: We may share information with vendors who perform services on our behalf (such as website hosting, analytics, email delivery, call tracking, and text messaging platforms) and only as necessary for them to provide services to us.

● Legal and safety: We may disclose information if required by law, legal process, or governmental request, or to protect the rights, property, or safety of our customers, our business, or others.

● Business transfers: If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction. Mobile information sharing restriction (important): No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to service providers is permitted solely to perform services on our behalf. Text messaging originator opt-in data and consent will not be shared with any third parties.

Cookies and Similar Technologies

We may use cookies, pixels, and similar technologies to operate the Website, remember preferences, understand traffic, and improve performance. You can usually control cookies through your browser settings. Disabling cookies may affect certain Website features.

Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain records, resolve disputes, enforce agreements, and comply with legal obligations.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Choices and Rights

Depending on where you live, you may have rights to request access to, correction of, or deletion of certain personal information. You can also opt out of marketing emails by using the unsubscribe link in those emails, and opt out of text messages by replying STOP as described above.

Children’s Privacy

Our Website and services are not directed to children, and we do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top indicates when this Privacy Policy was last updated. Your continued use of the Website after changes means you accept the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Email: jwood@indyblackcar.com

Phone: (317) 548-0382

Location: Carmel, Indiana