INDY BLACK CAR — TERMS & CONDITIONS 

Effective Date: February 9, 2026

These Terms and Conditions (“Terms”) govern your access to and use of indyblackcar.com (the “Website”) and any requests for transportation services made through the Website, by phone, email, or text message with Indy Black Car (“Indy Black Car,” “we,” “us,” or “our”).

By using the Website, contacting us, or booking service, you agree to these Terms. If you do not agree, do not use the Website or our services.

1. What’s Included in Our Service

A. Private, Dedicated Service

All reservations include a private, dedicated vehicle and professional chauffeur, reserved exclusively for you and your party. Indy Black Car does not provide shared or pooled services.

B. Hourly Service Benefits

For hourly bookings:

  • Your chauffeur remains on standby for the duration of your reserved time.
  • Multiple stops are permitted within the booked hours.
  • The service is structured to allow flexibility while maintaining a seamless experience.

C. Airport Service Benefits

For airport services:

  • We provide real-time flight tracking when flight details are provided.
  • Passengers receive door-to-door service and chauffeur assistance.
  • Clients have direct access to both dispatch and their chauffeur on the day of service.

Our service is designed to deliver a seamless, reliable, and elevated transportation experience from start to finish.

2. Communication & Service Coordination

To ensure a smooth experience:

  • Indy Black Car will typically reach out the day before service to confirm pickup details.
  • Primary communication is handled via text message unless otherwise requested.
  • When appropriate, a group text may be created including the guest, booking and/or paying client, chauffeur, and dispatch for real-time updates on the day of service.

3. Reservation & Booking

A. Confirmation of Service

Submitting a request does not guarantee availability. A reservation is not confirmed until:

  1. Payment is received, and
  2. Written confirmation is issued by Indy Black Car (text or email).

B. Accuracy of Details

The client is responsible for providing accurate trip details, including:

  • Pickup address
  • Destination(s)
  • Passenger count
  • Flight details (if applicable)
  • Any special requests

Indy Black Car is not responsible for delays or service issues caused by inaccurate or incomplete information.

4. Payment & Gratuity

A. Deposit & Final Payment

A deposit is required at booking. Final payment is due two weeks prior to service unless other arrangements are approved in writing.

B. Gratuity

Gratuity is not included unless explicitly stated.

  • Standard gratuity is 20–25% and is expected for excellent service.
  • Gratuity may be pre-authorized or added at the conclusion of service.

C. Additional Charges (if applicable)

Additional charges may apply for:

  • Extra hours beyond the original booking
  • Additional stops outside the agreed itinerary
  • Tolls, parking, airport fees, or valet charges
  • Late-night, holiday, or special event surcharges
  • Cleaning or out-of-service fees
  • Additional wait time beyond included allowances

If a chargeback or payment dispute is initiated without first contacting Indy Black Car to resolve the issue, we reserve the right to provide trip records, receipts, and communications to the payment processor.

5. Hourly Service (Non-Airport)

A. Minimums

Hourly reservations are subject to minimum booking requirements depending on vehicle type and date of service.

B. Time Extensions

If service extends beyond the reserved time, additional time is billed in 60-minute increments at the vehicle’s hourly rate + gratuity.

C. Service Window

Service time begins at the scheduled pickup time and ends at the final drop-off, unless booked as garage-to-garage service, in which case service begins when the chauffeur leaves the garage and ends upon return.

6. Airport Pickup Service

A. Flight Monitoring & Wait Time

Indy Black Car monitors incoming flights when flight details are provided.

B. Standard Curbside Pickup

  • With checked bags: Chauffeur will meet curbside at arrivals approximately 30 minutes after gate arrival time.
  • Carry-on only: Chauffeur will meet curbside at departures approximately 15 minutes after gate arrival time.

C. Meet & Greet Service (Optional Add-On)

Available for an additional fee and includes:

  • Meeting the passenger inside the terminal at a pre-arranged location
  • Assistance with luggage
  • Chauffeur arrival at gate time
  • Up to 30 minutes of additional wait time

7. Late Passengers & Wait Time

  • Clients receive 20 minutes of complimentary wait time from the scheduled pickup time.
  • After 20 minutes, additional wait time is billed at the vehicle’s hourly rate + gratuity, prorated in 15- or 20-minute increments depending on vehicle type.
  • Extended delays may convert the trip to an hourly reservation at the prevailing rate.

8. Vehicle Substitution

Indy Black Car reserves the right to substitute a comparable or upgraded vehicle if the originally assigned vehicle becomes unavailable due to mechanical issues or unforeseen circumstances.

9. Vehicle Conduct, Damage & Cleaning Fees

Clients are responsible for the conduct of all passengers. The following are strictly prohibited:

  • Smoking
  • Vaping
  • Illegal substances

If smoking, vaping, or persistent odors occur, a $1,000 out-of-service fee will automatically be assessed while the vehicle is professionally deodorized.

Additional fees may apply for:

  • Spills or stains
  • Vomit or biohazards
  • Physical damage to interior or equipment

Fees will be assessed based on the extent of cleaning or repairs required.

10. Lost Items

Indy Black Car makes reasonable efforts to recover items left in vehicles but is not responsible for lost belongings. Retrieved items may be returned by appointment or shipped at the client’s expense.

11. Cancellation Policy

A. Standard Cancellation

Cancellations must be made in writing.

  • Cancellations made more than 24 hours before pickup may receive a 50% refund.
  • Cancellations made within 24 hours are non-refundable.

B. No-Show Policy

No-shows will be charged the full service amount.

A “no-show” includes:

  • Failure to appear at the pickup location
  • Failure to respond to driver contact attempts
  • Providing an incorrect pickup location

12. Weather & Force Majeure

Indy Black Car is not responsible for delays or service interruptions caused by:

  • Weather
  • Road closures
  • Traffic
  • Accidents
  • Mechanical failure
  • Acts of God

Every reasonable effort will be made to complete service safely and on time.

13. Liability

Indy Black Car is not responsible for missed flights, including those caused by:

  • Client delays
  • Security lines
  • Traffic
  • Airport congestion
  • Flight changes or cancellations
  • Unforeseen road conditions

Indy Black Car is also not responsible for items left behind in vehicles.

To the maximum extent permitted by law, Indy Black Car’s total liability for any claim shall not exceed the amount paid for the specific service in question.

14. Minors

Minors must be accompanied by a parent or legal guardian unless explicitly agreed in writing in advance. The client is responsible for any required child safety seats unless otherwise arranged in writing.

15. Website Use & Intellectual Property

All content on indyblackcar.com, including text, graphics, logos, and design, is owned by Indy Black Car and may not be copied, reproduced, or redistributed without written permission.

16. Text Messaging (SMS/MMS) Terms (10DLC Compliant)

By opting in to receive text messages from Indy Black Car, you agree to the following:

Program Description:

We use text messaging for ride confirmations, scheduling updates, arrival notifications, and customer support.

Opt-In & Consent:

  • You will only receive messages if you opt in.
  • Consent is not a condition of purchase or service.

Message Frequency & Costs:

  • Frequency varies.
  • Standard message and data rates may apply.

Opt-Out:

  • Reply STOP at any time to opt out.
  • You may receive one final confirmation message after opting out.

Help:

Carrier Disclaimer:

Wireless carriers are not liable for delayed or undelivered messages.

Privacy:

Mobile information will not be sold or shared for marketing purposes. Data may be processed by service providers solely to support our operations.

17. Governing Law

These Terms are governed by the laws of the State of Indiana, without regard to conflict of law principles.

18. Changes to These Terms

Indy Black Car may update these Terms at any time. Continued use of the Website or Services after updates constitutes acceptance of revised Terms.

19. Contact Us

Indy Black Car

Email: jwood@indyblackcar.com

Phone: (317) 652-5085

Location: Carmel, Indiana